Frequently Asked Questions

General Questions

What is ImageCompress?

ImageCompress is a professional JPEG compression tool that reduces file sizes while maintaining image quality. We use advanced algorithms including progressive JPEG encoding, EXIF data removal, and intelligent optimization.

What file formats do you support?

Currently, we support JPEG and JPG image files. We focus exclusively on JPEG compression to provide the best possible optimization for this format.

Is my data safe?

Yes! We take privacy seriously. Uploaded images are temporarily stored only for processing, then automatically deleted. We never retain, share, or use your images for any other purpose.

Free vs Premium

What's included in the free plan?

Free users get 10 compressions per day, 50% quality compression, 5MB file size limit, and basic optimization features with ads.

What does premium include?

Premium ($1.99/30 days) includes unlimited compressions, custom quality control (1-100%), 50MB file limit, advanced optimization, ad-free experience, and priority processing.

Do premium subscriptions auto-renew?

No, premium subscriptions are one-time purchases for 30 days of access. There are no automatic renewals, giving you full control.

Technical Details

How much compression can I expect?

Compression ratios vary by image content and quality settings. Typically, you can expect 40-80% file size reduction while maintaining good visual quality.

What optimization techniques do you use?

We use progressive JPEG encoding, EXIF metadata removal, optimal chroma subsampling (4:2:0), intelligent quality scaling, and advanced compression algorithms.

Can I batch process multiple images?

Yes! You can upload and process multiple JPEG files simultaneously. The interface supports drag-and-drop for easy batch processing.

What are the quality presets?

Premium users have access to quality presets: Minimal (30%), Low (50%), Medium (70%), High (85%), and Maximum (95%), plus custom quality control from 1-100%.

Account & Billing

Do I need an account to use ImageCompress?

No account is required for basic usage. However, creating an account allows you to track your daily usage and purchase premium subscriptions.

What payment methods do you accept?

We accept all major payment methods through PayPal, including credit cards, debit cards, and PayPal balances.

Do you offer refunds?

No, all premium subscription purchases are final with no refunds. Please try the free tier first to ensure the service meets your needs.

Support

How can I get help?

For technical support or questions, please email us at support@imagecompress.app. We typically respond within 24 hours.

My compression failed. What should I do?

Ensure your file is a valid JPEG under the size limit. If problems persist, please contact support with details about the file and error message.

Can I suggest features?

Absolutely! We welcome feature suggestions and feedback. Please email your ideas to support@imagecompress.app.